Quick Start

This guide walks you through setting up AICA from scratch. By the end, you'll have your organization configured, your CRM connected, and your first call analyzed.

Estimated time: 10 minutes

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Step 1: Sign In

Go to app.aica.grow2.ai and sign in with your account.

Don't have an account?

Contact our sales team or install the AICA app from the Bitrix24 marketplace to get started. Your account will be created automatically.

Step 2: Create Your Organization

If this is your first time signing in, you'll be prompted to create an organization.

1. Enter your organization name (usually your company name)
2. Choose your timezone
3. Click Create

If a colleague has already set up your organization, ask them to send you an invite. You'll see a pending invitation on the sign-in screen.

Already invited?

Check your email for an invitation link. Clicking it will add you to the existing organization — no need to create a new one.

Step 3: Connect Bitrix24 CRM

This is what lets AICA automatically pick up calls from your CRM.

1. Go to Settings > Integrations
2. Click Connect Bitrix24
3. In your Bitrix24 workspace, install the AICA app from the marketplace
4. Authorize the connection when prompted
5. You'll see a green Connected status back in AICA

Permissions needed

You need Bitrix24 admin rights to install the app. If you don't have admin access, ask your Bitrix24 administrator to install it and then connect it from AICA.

Step 4: Create Your First Project

Projects let you organize calls by team, campaign, or purpose. Each project has its own analysis settings.

1. Go to Projects in the sidebar
2. Click New Project
3. Fill in:
   • Project name — e.g., "Inbound Sales Team" or "Q1 Campaign"
   • Team members — Select which agents' calls should be included
   • Analysis template — Choose a prompt profile that defines what AI should evaluate (you can customize this later)
4. Click Create Project

What's an analysis template?

Templates define what the AI looks for during analysis — for example, greeting quality, objection handling, closing technique, and script compliance. AICA comes with default templates you can use right away, or you can create your own.

Step 5: Your First Call Analysis

Once your CRM is connected and a project is set up, AICA will automatically process new calls.

1. Make or receive a call through your connected CRM
2. AICA picks it up automatically (usually within a minute)
3. The call appears in your project's Records list with status Processing
4. After 1-3 minutes, the status changes to Completed
5. Click the record to see:
   • Full transcript
   • Quality score (0-100)
   • Section-by-section evaluation
   • Improvement suggestions
   • Script adherence check (if configured)

Don't want to wait?

If you don't have a live call ready, you can upload an audio file manually. Go to your project, click Upload, and select an MP3, WAV, or OGG file.

Step 6: Next Steps

You're up and running! Here are some things to explore next:

What to do	Where to find it
Customize what AI evaluates	Settings > Prompt Profiles
Set up quality alerts	Settings > Alerts — get notified when scores drop below a threshold
Invite your team	Settings > Team — add supervisors and agents
Add compliance scripts	Settings > Scripts — define what agents must say, and AICA checks automatically
Review team performance	Dashboard — quality trends, agent rankings, call distribution
Push results to CRM	Settings > Delivery — configure how results flow back to Bitrix24

Learn the terminology

New to AICA? Check out the Core Concepts page to understand records, projects, pipelines, and other key terms.